Why use Call Recording?
The benefits of call recording will vary according to each individual organisation. Recording conversations between your staff and your customers should help you to identify any areas that your organisation can improve upon and will also reduce the risk of unnecessary claims or legal action by capturing evidence of what agreements were or were not made. Additional benefits are added security and better productivity.
Why will Call Recording Reduce Our Liability?
By recording all of your calls, your organisation will reduce the risk of expensive lawsuits by being able to replay the call to both parties. It will be evident who is at fault and will therefore enable you to resolve the dispute quickly and efficiently.
How will Call Recording improve the Quality of my Business?
Recording your calls will allow you to listen to customer service calls, sales calls and responses to any marketing campaigns that you may run. You can then play these calls back to your staff and improve their skills in dealing with these calls. Listening to the right way and the wrong way to deal with calls allows you to train your staff on the exact areas that they need to improve upon.
Do I have to let people know that I intend to record their telephone conversations with me?
No, provided that you do not intending to make the contents of the communication available to a third party. If you do wish to, you will need to inform the caller that you are recording the call.
Can I record telephone conversations on my home phone?
Yes. The relevant law, R.I.P.A. does not prohibit individuals from recording their own communications provided that the recording is for their own use.
If your question about Call Recording has not been answered above then please contact us for more information.
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