Call Recording FAQ for Telephone Systems from 1st Communications

Call Recording FAQ for Office Telephone Systems

1st Communications Offer Complete End to End Solutions

Contact 1st Communications for complete peace of mind.

1st Communications Telephone System Add Ons

Telephone System Call Recording

Call Recording FAQ

Why use Call Recording?

The benefits of call recording will vary according to each individual organisation. Recording conversations between your staff and your customers should help you to identify any areas that your organisation can improve upon and will also reduce the risk of unnecessary claims or legal action by capturing evidence of what agreements were or were not made. Additional benefits are added security and better productivity.

Back to top

Why will Call Recording Reduce Our Liability?

By recording all of your calls, your organisation will reduce the risk of expensive lawsuits by being able to replay the call to both parties. It will be evident who is at fault and will therefore enable you to resolve the dispute quickly and efficiently.

Back to top

How will Call Recording improve the Quality of my Business?

Recording your calls will allow you to listen to customer service calls, sales calls and responses to any marketing campaigns that you may run. You can then play these calls back to your staff and improve their skills in dealing with these calls. Listening to the right way and the wrong way to deal with calls allows you to train your staff on the exact areas that they need to improve upon.

Back to top

Do I have to let people know that I intend to record their telephone conversations with me?

No, provided that you do not intending to make the contents of the communication available to a third party. If you do wish to, you will need to inform the caller that you are recording the call.

Back to top

Can I record telephone conversations on my home phone?

Yes. The relevant law, R.I.P.A. does not prohibit individuals from recording their own communications provided that the recording is for their own use.

Back to top

If your question about Call Recording has not been answered above then please contact us for more information.

Contact Us Now

Request a Call Back

Request a Free Quote

Visit the BCM Forum

Phone us free on
0800 0684 880

Case Study

Sir George Monoux »

Case Study: Sir George Monoux College

Sir George Monoux College turned to 1st Communications to install a new Nortel BCM 200 on to their network. More »

Contact Us »

Contact us now for telephone system sales, support and advice.

Contact us now »

Contact us

Contact us today so that we can talk further.

Your requirements

Fill out our simple form to tell us about your needs.