Nortel HB 102 Headset from 1st Communications

Nortel HM 101 Business Telephone Headset

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Telephone Headsets

HB102 Telephone Headset

1st Communications HB 102 Telephone Headset

Positioning your Headset

The HB102 is provided with two cushioned receivers, through which you are able to hear the telephone conversation, and an adjustable headband for comfort and firmness. This binaural headset is designed for call centre or other potentially noisy environments as extraneous noise is significantly reduced. The headband should be placed across the top of your head.

To correctly position the receiver place it over the centre of your ear, being careful to take your hair out of the way. If your headset does not fit properly, we suggest you bend the metal part of the headband slightly to make the fit tighter or looser.

You can also use the HB102 as a handset, simply by rotating the headband out of the way and holding the receiver to your ear. Make sure that you move your hair out of the way and that the voice tube is correctly positioned near the corner of your mouth.

Adjusting the Voice Tube

It is important to position the voice tube correctly to enable people to hear you clearly and reduce the chance that any background noise will disturb the conversation. You are able to adjust the voice tube in two ways: (a) by rotating it at the point where it joins the receiver; and (b) by pulling or pushing to adjust its length. The voice tube should be placed approximately 2cm away from and below your bottom lip.

Quick Release 'Walk Away' Connector

The HB102 is equipped with a miniature Quick Release connector, which enables you to put a call on hold and carry out tasks away from the telephone without removing your headset. Hold each half of the connector firmly and pull straight apart. The call will not be disconnected. When you return to your telephone, rejoin the two halves of the connector, and continue your conversation.

Mute Button

There is a mute button on the side of the Quick Release connector. If you want to prevent the distant party from hearing what you are saying to a third person e.g. to someone in the office, press the mute button, so the microphone will be disconnected.

Clothing Clip

Attach the clothing clip onto your clothes at chest level. Press the cable clamp ends in to suit the amount of flexibility in the cord. The cord between the headset and the clothing clip should have enough flexibility to ensure that head movements do not disturb the headset. When the clothing clip is used properly, it will keep the weight of the cord from affecting the firmness of fit of the headset.

Care of your Headset

Periodically clean the leatherette ear cushion, voice tube, headband and temple support pad with a soft damp cloth or wet wipe. Whenever the headset user changes, you should replace the leatherette ear cushion and thoroughly clean all other parts. We recommend that the ear cushion should be changed every six months to maintain high standards of hygiene and comfort.


The HB102 is supplied with a one-year guarantee. In the event of a fault in manufacture, please take your receipt, the headset and all accessories to your retailer for replacement. The guarantee is invalidated if the unit is tampered with subject to misuse, negligence or accidental damage. No liability is accepted for consequential loss of any kind.

Choosing the right headset can be a difficult task. Please contact us and let us advise you what would best suit you from our wide choice of 'best of breed' headsets that we offer.

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