VoIP is the Voice over Internet Protocol (pronounced voyp). VoIP basically covers the routing of voice conversations over the Internet or through any other IP-based network.

Voice over IP protocols carry telephony signals as digital audio, typically reduced in data rate using speech data compression techniques, encapsulated in a data packet stream over IP.

VoIP can facilitate:

• The transmition of more than one telephone call down the same broadband-connected telephone line.
• Features such as Call Forwarding, Automatic Redial, Caller ID and 3 way calling at no extra cost.
• The encryption of telephone conversations easily and effectively.
• The retrieval of calls from any location (location independant) where the is an internet connection.
• The introducion and use of other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books etc.

ISDN is not only faster than a traditional line with an analogue modem, but it also has several capabilities not feasible with standard lines and modems.

Some of the Benefits of ISDN include:

• Direct Dialling in (DDI) - Callers dial a number and are directed to a particular extension via a switch.
• Caller Line identification (CLI) - An extension on the switch can 'see' the name / number of the outside caller
• Trunk to Trunk Transfer (TTT) - An extension can transfer an incoming call back down the PSTN.
• Speedy Calling - You get a quicker connection.
• Voicemail - An extension can transfer calls to voice 'mail boxes' that can be externally retrievesd.
• Digital Network - ISDN offers high speed data capabilities.
• Reduced Overheads - An ISDN switch offers cheaper running costs through high speed data transfer & call management.

Once an order is placed for a telephone system or solution, we aim to have the order fulfilled to your complete satisfaction within 10 working days.

This is to allow the equipment to be ordered (if we do not already have it in stock), arrive, be set up and thoroughly tested.

We shall always keep you informed as to progress throughout the process.

We have recently introduced a leasing option should you wish to go that route and take advantage of all the benefits of leasing.

To give you more of an idea of costs, look at the leasing prices for the various Nortel Telephone System Bundles that we currently we have on offer.

Over the years we have found that most organisations want something slightly different when it comes to ongoing maintenance. We therefore take a fairly bespoke approach to maintenance, working with and building upon a standard maintenance plan in consultation with you, taking into consideration you operational needs.

Enhancements include quicker response times, more availability, replacement equipment etc.

Please contact us for more.