1st Communications Telephone System Add Ons

Telephone System Call Recording

Call recording is an invaluable tool for all organisation's of all sizes in today's business environment. It allows you to improve your customer service, helps you train users and may even reduce your insurance premiums, amongst a host of other benefits.

We can put in place equipment that will record conversations, that:

Allows for the training of users on call handling in order to ensure callers are dealt with correctly.
Helps reduce Insurance premiums as you have the ability to produce records of conversations if required.
Reduces your liability with indisputable call records that are tamper proof.
Ensures that recordings made are legally binding and admissible in court.
Allows for the creation and maintenance of audit trails.
Helps resolve customer disputes, reducing the need for costly refunds in addition to reducing legal expenses.
Ensure that regulations of certain industries are met where call recording is essential. Such industries include: insurance, medical, support desks, banking etc.

Our Call Recording FAQ should answer a number of questions you may have about Call Recording.

We have two excellent solutions for you to choose from:

The Voiceproof Call Recording Solution
- Voiceproof provides a unique way to record and store all of your inbound and outbound calls. The Voiceproof technology is helping more customers afford the benefits of call recording as well as offering a welcome level of security, encryption and remote storage.
The Voicemaster Call Recording Solution
- Voicemaster is a larger, multi-channel voice/audio recording software solution designed for simultaneous voice/audio recording from multiple sources. Voicemaster is designed to be used in every-day, heavy-duty, high-demand environments.

If you need advice on these systems or how call recording impacts on your business and whether you need to install it then please Contact Us for more information.