Voicemaster Call Recording Features and Benefits from 1st Communications

1st Communications Offer Complete End to End Solutions

Contact 1st Communications for complete peace of mind.

1st Communications Telephone System Add Ons

Telephone System Call Recording

Voicemaster Call Recording Features and Benefits

  • Improved continuous, daily, or on-demand archiving.
  • Quality control test for training of agents (user defined).
  • Improved reports such as total calls, average calls, agent's training score, busiest time with most calls, individual agent versus group reports, etc. by hour/day/week/month.
  • Email recording as wave attachment.
  • Filters of caller ID, dialed numbers, session ID, agents and notes.
  • Rotating seats management.
  • Integrate with MySQL database.
  • Security checksum for recording tampering proof.
  • Recording analogue telephone and audio (radio, microphone, etc.) lines.
  • Recording digital PBX extensions.
  • Recording ISDN T1/E1/PRI/BRI line.
  • Multiple activation options: Loop On/Off, VOX, PBX events, or manual recording.
  • Total of 256 channels per system.
  • Real-time monitoring and playback.
  • Instant recall while live monitoring.
  • 3 compression rate options for quality logging format (29, 14, or 6 MB/Hr).
  • Converting recording to WAVE format.
  • Support of the third party playback tools (Windows media, CoolEdit, etc.).
  • Saving multiple copies of the recording to hard-drive(s), network drive, or ftp.
  • Automatic archiving to DVD+RW, CD-RW, network, USB, etc..
  • Audio and visual alarms.
  • Recording schedule.
  • Recordings have time and date stamp.
  • Capture of caller id, dialed numbers, DID, ANI/ALI, and SMDR.
  • Manual notes to recordings for easier search.
  • Remote search capabilities by channel, extensions, agent, date/time, notes, caller id, dialed numbers, DID, ANI/ALI, and SMDR info.
  • Unlimited remote access licensing at no additional fees (client program).
  • Remote access with full or limited user's permissions.
  • English, Spanish, Portuguese, French, German, Turkish and Russian dynamically selected user interface..
  • API for control of the recording from the external programs.

Please contact us for more information pertaining to our Call Management Solutions.

Contact Us Now

Request a Call Back

Request a Free Quote

Visit the BCM Forum

Phone us free on
0800 0684 880

Case Study

Blackwells Books »

Case Study: Blackwells Books

Blackwells Books asked 1st Communications to link their 80 offices and shops throughout the UK. More »

Contact Us »

Contact us now for telephone system sales, support and advice.

Contact us now »

Contact us

Contact us today so that we can talk further.

Your requirements

Fill out our simple form to tell us about your needs.