Contact Centres with Nortel Technical Solutions from 1st Communications

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Technical Solutions

Introduce Contact Centres with Nortel Solutions

Contact Centre Solutions and applications have transformed the way that business communicates with their customers in an increasingly competitive marketplace. In order to offer the best levels of service, contact centers require solutions that address the unique needs of business across all vertical markets, that can be implemented easily and efficiently and which provide excellent reporting, forecasting and management tools.

There are numerous benefits to having an efficient Contact Center Solution. You can:

• Respond instantly to changing traffic volumes and ensure service levels are maintained.
• Capture detailed and accurate information on queue and agent performance and readily share this information with others in your organisation.
• Accurately forecast the agents required to meet future traffic volumes.
• Ensure that agents adhere to their shifts and meet performance standards while on the job.
• Coach and motivate agents to optimise service and develop new skills.
• Easily configure the database and control user access to applications and devices.

1st Communication's Nortel Contact Centre Solutions include:

• Multimedia Contact Centres, handling voice, audio, video etc.
• Unified Communications, bring together voice, fax, email, web etc.
• Call Management and Reporting Solutions.
• Customer Interaction / Self Service Solutions.
• Quality and Monitoring Solutions.
• Predictive Dialling Solutions.

Contact us and let 1st Communications advise you as to the best solution for your needs.

If you have any queries or would like more information about how Nortel Contact Centre Solutions could help you, please contact us or request a call back. Alternately, you can call us on 0800 0684 880 for immediate help and advice.

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