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Interactive Voice Response with Nortel Solutions

Interactive Voice Response (IVR) is a technology that automates interaction with telephone callers. Organisations are increasingly turning to Interactive Voice Response to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company, thus saving themselves time while at the same time offering an improved, standardised service.

Interactive Voice Response Solutions are typically used to service high call volumes, reducing costs and improving the customer experience. An Interactive Voice Response Solution talks to callers following a recorded script, prompting them for a response either verbally or by pressing a touchtone key. The solution then supplies the caller with information they require based on responses made.

Interactive Voice Response allows organisations to:

• Extend the business hours of operation.
• Identify, segment and tailor their services according to specific customer profiles.
• Reduce the caller waiting time via Voice Activated Diallers.
• Handle large volumes of callers, such as for TV Competitions etc.
• Provide callers with data relatively anonymously.
• Conduct surveys using just the Interactive Voice Response.

1st Communications offers industry-leading Nortel Interactive Voice Response Solutions that empower organisations to deliver world-class customer service. Contact us for more.

If you have any queries or would like more information about how to Ensure Technology Compliance with Nortel Solutions, please contact us or request a call back. Alternately, you can call us on 0800 0684 880 for immediate help and advice.