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Communication Solutions

Technical Solutions

Many businesses face the challenge of integrating multiple communication network infrastructures while struggling with legacy systems and complying with industry regulations, all while trying to remain operative and competitive.

The way you talk and share information with customers, supplier and partners is paramount in this day and age, with conflicting technologies disrupting business as much as they enable it.

1st Communications provide solutions that can simplify the network infrastructure, taking an incremental approach that evolves at a business's own pace and according to its changing business needs, building on existing infrastructure, minimising unnecessary expenditure and reducing risk.

A few of our Technical Solutions to help you:

Migrate to Converged Communications »

Organisations today need reliable and secure communication tools to interact with employees, customers and business partners. Converged Communications, the convergence of voice, video and data over Internet Protocol (IP), provides new ways for companies to connect, communicate and collaborate. More on Migrating to Converged Communications »

Support Mobile Users »

Effective mobile communications are a commercial necessity in this day and age as they have the effect of making your employees more productive and making your business more efficient. In addition, they help ensure that you satisfy your customers again and again. More on Supporting Mobile Users »

Introduce Contact Centres »

Contact Centre Solutions and applications have transformed the way that business communicates with their customers in an increasingly competitive marketplace. In order to offer the best levels of service, contact centers require solutions that address the unique needs of business across all vertical markets, that can be implemented easily and efficiently and which provide excellent reporting, forecasting and management tools. More on Introducing Contact Centres »

Establish Unified Communications »

Unified Communications is the convergence of all business communication applications, across a range of interfaces including PC, Telephone, Web or Mobile, thus simplifying the customer experience. More on Establishing Unified Communications »

Initiate Computer Telephony Interaction »

Technology based on Computer Telephony Interaction (CTI) is essential to a well-managed, modern contact centre. Computer Telephony Interaction provides the abilitity to manage and use data efficiently, which is central to the effectiveness of every interaction, to customer perception and to call times. More on Initiating Computer Telephony Interaction »

Establish Interactive Voice Response »

Interactive Voice Response (IVR) is a technology that automates interaction with telephone callers. Organisations are increasingly turning to Interactive Voice Response to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company, thus saving themselves time while at the same time offering an improved, standardised service. More on Establishing Interactive Voice Response »

Institute Teleworking »

Teleworking solutions provide employees with access to the corporate voice and data network from home or on the road, seamlessly retaining all of the features and functionality enjoyed at the office. 1st Communications Nortel Teleworker Solutions offer a simple, scalable and secure solution for remote and home-based employees. More on Instituting Teleworking »

Set up Wireless »

Wireless Solutions allow users with authorised access to the network to make and receive calls at any location covered by such a wireless solution, thus providing the freedom and flexibility to work where it is most convenient to do so. More on Setting up Wireless »

Ensure Network Continuity »

1st Communications offers businesses Nortel Communication Solutions that provide the flexibility and agility needed to support the network resiliency and availability requirements of a competitive organisation. More on Ensuring Network Continuity »

If you have any queries or would like more information about any of the Solutions outlined, please contact us or request a call back. Alternately, you can call us on 0800 0684 880 for immediate help and advice.