Unified Communications with Nortel Technical Solutions from 1st Communications

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Unified Communications with Nortel Solutions

Unified Communications is the convergence of all business communication applications, across a range of interfaces including PC, Telephone, Web or Mobile, thus simplifying the customer experience.

You and your employees can access and respond to any communication message, be that voicemail, text or e-mail, and react to real-time communication in the way of phone calls, instant messaging, video conferencing etc from a single interface.

As you can imagine, there are a number of business benefits to Unified Communications, as follows:

• You have greater responsiveness with real-time and non real-time communications.
• Customer interactions are simplified through single number access to people and resources.
• Increased accessibility of associates using features such as simultaneous ringing of desk and mobile phones.
• Increased effectiveness and efficiency from expanded communications capabilities.
• Enhanced work flow resulting from the volume, quality and richness of communications.
• You benefit from streamlined decision making capabilities through improved collaboration and information access.
• Higher value networking from increased ability and propensity to collaborate.
• Lower collaboration and mobile access expenses.
• Decreased opportunity cost of missed communications.

Contact us and let 1st Communications unify your communications with our 'best of breed' Nortel Solutions.

If you have any queries or would like more information about how to Nortel Unified Communications Solutions could help you, please contact us or request a call back. Alternately, you can call us on 0800 0684 880 for immediate help and advice.

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