LG Ericsson IPECS Business Telephone System Benefits

Simple and Secure Networking between Multiple Offices

The LG Ericsson IPECS networking delivers simple, secure and transparent solutions to network between multiple offices or connect remote workers. You can interconnect multiple small offices over your WAN in a Centralised Control Network and achieve transparent communications under control of a single central Call Server. In this scenario, all features of the central Call Server are available to all elements of the network. You can then add a Call Server at remote sites and then maintain communications even if the connection to the central Server fails. In critical environments, a back-up Call Server can be configured as a hot stand-by should the primary Call Server fail. The back-up provides full redundant operation and ensures business continuity. Security and Quality of Service (QoS) are vitally important, with the LG Ericsson using IPSec and SRTP to encrypt data in the IP packets using advanced encryption techniques and tunneling to hide the real packet destination. To assure the highest QoS, IPECS components support the standard DiffServ pre-tagging and 802.1 p/Q VLAN technology.  

Manage and Control Communications to Reduce Business Costs

The modularity of the LG Ericsson business telephone system devices let you simply select only the devices you need to lower the up front cost of the system. In addition, you can use your existing LAN switches to merge voice and data on a single network and reduce/simplify your infra-structure costs going forward. Another way you can reduce your costs with the LG Ericsson IPECS telephone system is in lower future maintenance costs. These are minimised through simplified moves, adds & changes as well as remote engineering saving on call out costs. A fantastic feature of the LG Ericsson IPECS is the incorporation of Least Cost Routing (LCR) software algorithms to assure each call is routed in the most effective manner, to local land line, international land line or mobile. You can also reduce long distance calling from traveling employees with Phontage and connect directly to your IPECS telephone system over an ordinary internet link anywhere in the world. To further reduce costs in a multi-site environment, you can link voice over an existing WAN to gain significant cost savings on inter-office telephone calls. Lastly, the LG Ericsson IPECS telephone system supports both Session Initiation Protocol (SIP) and H.323 Voice over IP ‘trunking’ technologies so you can take advantage of newer low cost network connections and voice over internet.

Providing a tool for a Competitive Edge

Mobility is increasingly becoming a ccritical need for a competitive business. The LG Ericsson IPECS Telephone System provides true ‘one number’ operations, where customers only have to have one number to contact you or anyone in your business no matter where you are at any given time. The LG Ericsson IPECS business telelphone system provides a mobile extension service so that the call server routes your call to your office extension and registered mobile phone at the same time. You can also make calls from your mobile phone with the Caller ID of your office extension, with all major call features being supported from mobile such as call transfer, recall, hunt call etc. With a large premises, you can roam with the LG Ericsson IPECS wireless LAN phone or you can use the Phontage soft client on your personal computer to make calls. Your traveling employees are always in-touch with the office by using Phontage the road warrior can transparently access IPECS anywhere there is an internet connection. Call others in the office, place and receive outside calls just like while in the office. And, use the conference and collaboration capabilities of the IPECS to enhance productivity while on the road.

Increase Productivity with Simple to use Conferencing & Messaging Tools

Improved collaboration is one of the central benefits of the LG Ericsson IPECS Telephone System, with incredibly flexible ways to conference in an ad hoc or scheduled manner. The LG Ericsson IPECS telephone system can provide real-time audio and video calls, file sharing, web push and instant messaging for a complete multi-media conference.

Improve Customer Care Using Flexible & Simple Call Handling

From basic direct call routing to advanced Caller ID based routing, the LG Ericsson IPECS Telephone System handles your important customer calls quickly and efficiently.

Programmable hunt groups let you define how best to handle customer calls. You can ring multiple phones at one time in a ring group or set-up a basic Call Center using ACD.

Assign a Supervisor to monitor the real-time status of the group from their IPECS phone display, act to oversee and assist group agents and activate alternative routing during high volume call periods. Agents are able to login to the group from any available phone. ACD statistics report basic group and agent performance on-demand or at regular intervals. Applying Caller Controlled Routing, callers can route through a multi-level menu of recorded announcements to refine the call routing. The advanced call routing algorithms even allow you to route incoming calls based on the Caller ID. Use Caller ID routing to further separate incoming calls. Calls from that large account can be sent to the account team or route calls based on regional origin, language or time-of-day.

Once the call is answered, users can easily process the call if needed. Place the call on hold, transfer the call or even set-up a conference call with a press of a button. Users no longer need to worry about losing the call with the simple call handling operation of IPECS terminals.

With advanced features such as Linked Station and Hotdesk, your call can be managed in a flexible way. Your soft client and desktop hardphone can work as a pair and this will provide more flexibility on your call handling. A Hotdesk agent can log in any system station with its own station attributes such as station number, COS, voice mail etc.