LG Ericsson IPECS Business Telephone System Benefits
Simple and Secure Networking between Multiple Offices
Manage and Control Communications to Reduce Business Costs
Providing a tool for a Competitive Edge
Increase Productivity with Simple to use Conferencing & Messaging Tools
Improve Customer Care Using Flexible & Simple Call Handling
From basic direct call routing to advanced Caller ID based routing, the LG Ericsson IPECS Telephone System handles your important customer calls quickly and efficiently.
Programmable hunt groups let you define how best to handle customer calls. You can ring multiple phones at one time in a ring group or set-up a basic Call Center using ACD.
Assign a Supervisor to monitor the real-time status of the group from their IPECS phone display, act to oversee and assist group agents and activate alternative routing during high volume call periods. Agents are able to login to the group from any available phone. ACD statistics report basic group and agent performance on-demand or at regular intervals. Applying Caller Controlled Routing, callers can route through a multi-level menu of recorded announcements to refine the call routing. The advanced call routing algorithms even allow you to route incoming calls based on the Caller ID. Use Caller ID routing to further separate incoming calls. Calls from that large account can be sent to the account team or route calls based on regional origin, language or time-of-day.
Once the call is answered, users can easily process the call if needed. Place the call on hold, transfer the call or even set-up a conference call with a press of a button. Users no longer need to worry about losing the call with the simple call handling operation of IPECS terminals.
With advanced features such as Linked Station and Hotdesk, your call can be managed in a flexible way. Your soft client and desktop hardphone can work as a pair and this will provide more flexibility on your call handling. A Hotdesk agent can log in any system station with its own station attributes such as station number, COS, voice mail etc.